KS.

Consultant @ KPMG India · ServiceNow

I’m Kushagra Singh

ServiceNow Developer SecOps · Vulnerability Response IRM / GRC & CMDB Engineer GenAI on the Now Platform

SEE MY WORK

Kushagra

Singh

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ABOUT ME

I’m Kushagra Singh, a ServiceNow developer and Consultant at KPMG India. I build on the Now Platform across Security Operations (Vulnerability Response), IRM/GRC, CSM and CMDB, designing the data models, workflows and integrations that banking and government teams run on.

I also bring GenAI into the platform, connecting ServiceNow with OpenAI, Databricks and Archer through REST APIs, and I use Claude Code and ServiceNow Build Agent to ship faster. Before KPMG, I spent two years as a Software Engineer at Deloitte USI.

I hold a B.Tech in Computer Science from Jaypee Institute of Information Technology, Noida, and I’m based in Gurugram, India.

SecOps · Vulnerability Response
IRM / GRC
CMDB & CSDM
Custom Applications
Integrations & REST APIs
GenAI on ServiceNow

DOWNLOAD MY CV

EXPERIENCE

Consultant

KPMG India

Jan 2026 – Present
- Developed a custom ServiceNow application for a large-scale banking institution to manage data-governance concerns and data-breach cases, leveraging Claude Code and ServiceNow Build Agent to accelerate application development.
- Designed application data models, forms, and end-to-end workflows to streamline data-related case intake, assessment, assignment, tracking, and resolution.
- Implemented workflow automation and business logic to standardize case handling, improve ownership and status visibility, and strengthen resolution tracking.
- Implemented ServiceNow Security Operations (SecOps) Vulnerability Response (VR) for a Middle Eastern government entity, leveraging CMDB and Configuration Item (CI) data to contextualize vulnerabilities across the IT environment.
- Enhanced vulnerability prioritization and remediation workflows by correlating vulnerable items with affected CIs, supporting asset-aware risk assessment, remediation assignment, and lifecycle tracking.
- Improved vulnerability remediation governance through reporting and dashboards covering affected assets, vulnerability aging, remediation progress, outstanding findings, and closure status.
- Collaborated with security stakeholders, process owners, and product teams to translate business requirements into technical solutions and deliver proof-of-concept (PoC) and proof-of-value (PoV) demonstrations.
Software Engineer

Deloitte USI

Jan 2024 – Dec 2025
- Designed the ServiceNow IRM Control Ecosystem data model, linking controls, risks, issues, and customer cases to strengthen risk governance, compliance, and reporting.
- Integrated ServiceNow with Databricks through REST APIs to ingest control and risk data, enable anomaly detection, and surface actionable risk signals for proactive mitigation.
- Integrated OpenAI-powered GenAI capabilities to identify potential risks, generate control descriptions, summarize business impact, and recommend mitigation actions.
- Developed a ServiceNow-to-Archer integration using Scripted REST APIs to transfer incident records and support downstream governance, risk, and compliance (GRC) workflows.
- Automated IRM and CSM workflows for control monitoring, issue identification, and remediation recommendations, improving consistency across governance and service-management processes.
- Built reusable demo accelerators and automation frameworks to streamline ServiceNow environment setup, configuration, and reset processes, enabling repeatable proof-of-concept and proof-of-value demonstrations.
Software Engineer Intern

Nagarro

Jun 2022 – Sep 2022

Built responsive websites and web applications with HTML, CSS and JavaScript, spanning personal, business, blog and e-commerce use cases.
Internet Research & Operations Intern

OPPO India

Jan 2022 – May 2022

Led a team of interns analysing mobile-gaming data to shape content strategy for the OnePlus Games app, and owned the quality and delivery of the team’s work.
Machine Learning & Data Science Coordinator

Google Developer Student Clubs, JIIT-128

2021 – 2022

Core team member of the Google Developer Student Clubs chapter at Jaypee Institute of Information Technology. Organised hackathons and technical talks on cyber security, machine learning, data science and web development.
Core Member

JIIT Open-Source Developers Circle

2020 – 2021

Core team member of the university’s open-source community. Planned and ran events that introduced students to open-source tools and contribution.
Digital & Social Media Head

Panache, Fashion Society of JIIT-128

2019 – 2023

Led the society’s digital presence and social media channels, and helped organise its competitions and events.
Volunteer

National Service Scheme (NSS)

2019 – 2023

Contributed to social-welfare initiatives including blood donation drives, literacy campaigns and teaching sessions for students from economically weaker backgrounds.

SKILLS

ServiceNow SecOps

Vulnerability Response (VR)
Vulnerable Item Management
Vulnerability Remediation
Security Incident Response (SIR)
CMDB
Configuration Items (CIs)

ServiceNow Development

JavaScript
Business Rules
Script Includes
Scripted REST APIs
Flow Designer
IntegrationHub
Custom Applications
ACLs

Security & Vulnerability Management

Vulnerability Lifecycle Management
Asset-Aware Risk Assessment
Remediation Tracking
Security Integrations
Compliance and Risk Governance

Integrations & APIs

REST APIs
OAuth 2.0
Microsoft Sentinel
Archer
Databricks
OpenAI API

Programming & Data

JavaScript
Python
SQL
HTML
CSS
Data Modelling
Data Ingestion
ETL

ServiceNow & ITSM

IRM/GRC
CSM
ITSM
SLA Management
Email Notifications
Flow Automation

Tools & Delivery

Claude Code
ServiceNow Build Agent
Agile/Scrum
Solution Design
Requirements Analysis
Stakeholder Collaboration

Projects

Kushagra Singh | ServiceNow Developer diagram

ServiceNow VR
CMDB
JavaScript
OpenAI

AI-Powered Vulnerability Remediation Intelligence

Built a ServiceNow-based AI investigation workflow integrating Vulnerability Response, CMDB, remediation tasks, business services, and change requests. Integrated OpenAI through REST APIs to analyze remediation bottlenecks, assess business impact, and recommend evidence-based operational actions.

ServiceNow
Databricks
OpenAI

Control Ecosystem with GenAI

Designed a multi-table data architecture linking controls, risks, and customer cases. Built connectors to ingest risk data from Databricks into ServiceNow for governance reporting and integrated an LLM to analyze identified issues and recommend mitigation actions.

D-Med

College Crypto

e-MarketPlace

AWARDS & CERTIFICATIONS

Anthropic

Claude Certified Associate – Foundations (CCAO-F)

ServiceNow

CIS: CMDB and CSDM

ServiceNow

Certified System Administrator (CSA)

Deloitte USI

Outstanding Performance Award

KPMG India

Spot Award

Coming soon

Contact & Blog

A contact page and blog posts on ServiceNow, SecOps and GenAI are on the way. Until then, the quickest way to reach me is LinkedIn.